eBAY MANAGED PAYMENT ISSUES
Most eBay sellers have now been migrated over to eBay Managed Payments. For those who have not yet, you will be required to in the near future. Managed Payments is not optional. If you do not transition to Managed Payments, you will no longer be permitted to sell on eBay.
Find out all about Managed Payments here.
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Whilst for most sellers, the registration and transition process to Managed Payments is smooth and uneventful, a handful of sellers are experiencing issues and delays for a range of reasons including:
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Failure to provide requested documents, or uploading documents that cannot be read or are incomplete.
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Where your business is a legal partnership or a trust, and you have not provided the correct details to match your ABN or ACN.
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Once you initiate the Managed Payments registration process, any funds received by eBay will be held until you have successfully completed the registration process. Whilst this may be distressing for some sellers, it is a requirement under Australian anti money laundering regulations which eBay is subject to.
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eBay has acknowledged there are some specific instances where a seller's situation may require additional vetting and have invited PeSA Australia to forward details of sellers experiencing issues registering for Managed Payments, or may have been subjected to a payment hold or a restriction of selling privileges.
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All reports submitted below will be forwarded to eBay for them to investigate and hopefully resolve quickly. Please be aware that eBay may require additional information from you. The sooner you can provide what they ask for, the sooner your issue can be resolved.
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If your situation is urgent, we recommend logging into your eBay account, selecting Help from the top menu and then selecting the CALL ME option, so somebody from eBay's customer support team can phone you to discuss it in real time.